If you have received a notification that a sender has released you from a delivery request, the first thing to do is visit your chat with the Sender.

Most of the time the Sender will have provided information as to why you have been released; it can be anything from the sale of the item falling through to sudden changes to their schedule.

We advise you always message the sender in these instances to find out what has happened on their end and whether your help is still required. Sometimes people simply click the wrong buttons or were unsure what to do to rearrange a time-slot for the delivery, so entering into a conversation will quickly clarify things.

Have been released from a delivery request but still need help? Just reach out on support@nimber.com and we’ll be happy to help.

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